Privacy Policy

A&C Podiatry - Privacy Policy

Effective Date: September 2024

At A&C Podiatry, we are committed to safeguarding and respecting the privacy of our patients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We may collect and process the following personal information:

• Contact Information: Name, address, phone number, and email address.
• Health Information: Medical history, treatment plans, and other health-related details provided during consultations or treatments.
• Appointment Details: Information related to your scheduled appointments, including      dates, times, and payment records.
• Payment Information: Card details and other payment-related information.
• Technical Information: IP address, browser type, and other data collected when using our website or booking platform.
   

How We Use Your Information

We collect and use your personal information for the following purposes:

• To Provide Medical Care: Your health information is used to deliver the best possible podiatry services.
• Appointment Management: To schedule, confirm, cancel, or reschedule appointments      and to send reminders.
• Billing and Payments: To process payments for services rendered.
• Communication: To respond to your inquiries and provide information about our services.
• Compliance with Legal Obligations: To comply with applicable healthcare      regulations, legal obligations, or requests from authorities.

Data Sharing and Disclosure

We may share your personal information with:

• Medical Professionals: Where necessary for your treatment or referral.
• Third-Party Service Providers: For administrative tasks such as payment processing, appointment scheduling, and IT support, but only to the extent required to perform these functions.
• Legal Authorities: If required by law or in response to a legal request.

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Health records will be kept in accordance with regulatory guidelines for healthcare providers.

Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. This includes secure storage of physical records and encryption of digital data where applicable.

Your Rights

Under GDPR, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your data.
• Right to Erasure: You can request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request your personal data be provided in a structured, commonly used format for transfer to another provider.
• Right to Object: You can object to the processing of your personal data in certain situations.

To exercise these rights, please contact us at enquiries@acpodiatry.co.uk or 07429 699 844.

Cookies and Website Usage

Our website uses cookies to enhance user experience and gather analytics. You can control the use of cookies through your browser settings. For more information, refer to our Cookie Policy.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you via email.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email:     enquiries@acpodiatry.co.uk
• Phone:     07429 699 844
• Address:     Unit 4 Old Church, Cramlington, NE23 1DN

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing A&C Podiatry for your care.